These terms cover use of the Paula's Pristine Shine website and cleaning services booked with us in Letterkenny and across Donegal. Please read them before confirming a visit. Clear expectations help both sides.
Effective date: The version published on this website applies from its publication date.
Ask us about these terms01 / Before a booking
Use the site to learn about our residential and office cleaning services or to send an enquiry. A quote is based on the details available at the time.
Website information is general guidance about the services offered by Paula's Pristine Shine. You may use the site for lawful purposes and must not interfere with its operation or submit information you know to be false.
Site text and materials belong to Paula's Pristine Shine or its licensors. Ask us before reproducing them for commercial use.
We prepare quotes from the property details, requested tasks and access information you provide. We may ask follow-up questions or arrange a visit before confirming a price. Please tell us about unusual cleaning needs, delicate finishes or areas that need special care.
A quote is valid for 30 days unless it states a different period. It applies only to the stated property, tasks and conditions. A material change in size, condition, access or requested work may require a revised quote, which we will discuss with you before proceeding.
An enquiry or quote request does not reserve a date or create a service contract. A booking is confirmed when Paula's Pristine Shine agrees the service, price and appointment with you in writing or by another clearly recorded arrangement.
The agreed description sets the work included. Oven interiors, external windows, high or unsafe areas, specialist stain treatment and other tasks are excluded unless they are specifically listed in the booking.
02 / Visit arrangements
We agree a visit window with you in advance. Please make sure the cleaner can enter safely and reach the areas included in the booking.
Please give at least 24 hours' notice to cancel or reschedule a one-off or recurring appointment.
For a visit booked for Friday at 10:00 am, contact us by Thursday at 10:00 am to meet the 24-hour notice period. If shorter notice is needed, contact us as soon as possible. Any charge for a late change or failed access must be explained and agreed as part of your booking before it applies.
We agree an appointment window with you, rather than promising an exact arrival minute. If illness, severe weather or travel disruption affects a visit in Donegal, we will contact you and arrange a suitable alternative.
Tell us promptly if your availability changes. We will confirm any revised date or time with you.
You are responsible for agreeing safe access in advance. This may involve meeting the cleaner, a key, key safe, fob or alarm instructions. Share codes only through an agreed private channel, and tell us if they change.
We will use keys and access details only to carry out the agreed service and will take reasonable care of them. Tell us which rooms or items are off limits before the visit begins.
If the cleaner cannot enter at the agreed time, they will try the contact details provided for the booking. We will discuss rescheduling with you. A call-out or missed-visit charge applies only if its amount or basis was disclosed and accepted when the booking was confirmed.
You can cancel or request a change by contacting us directly. We ask for 24 hours' notice. Any cancellation charge must have been clearly disclosed and agreed in advance.
If Paula's Pristine Shine needs to cancel, we will let you know as soon as reasonably possible and offer another appointment. We will not charge for work that was not carried out.
03 / Charges and care
The booking confirmation or invoice sets out the price and payment date. Raise concerns about the work or an item as soon as you can so we can review what happened.
Payment is due by the date stated in your booking or invoice. We will confirm accepted payment methods when the booking is arranged. Business clients are invoiced under the payment schedule agreed for their account. If a payment is overdue, contact us promptly to discuss it.
Report suspected damage or breakage promptly, with details of the item and when you noticed the issue. We will review the information fairly and discuss an appropriate response. Please identify fragile, unstable or valuable items before work starts.
We are not responsible for pre-existing damage, ordinary wear, defects, or results caused by a surface or item that is unsuitable for the requested cleaning method. We will not knowingly proceed with a task that presents an unsafe risk; we may agree a different approach with you.
We take reasonable care when carrying out agreed cleaning work. To the extent permitted by Irish law, our liability is limited to the loss directly caused by our failure to meet the agreed service. Nothing in these terms limits rights or liability that cannot lawfully be limited or excluded.
04 / Updates and questions
We may update these terms when our services or requirements change. The current version on this website applies to new enquiries and bookings; any agreed service details remain subject to the confirmation for that booking. Irish law governs these terms, subject to any mandatory consumer protections that apply.
For details about how personal information is handled, read our Privacy Policy. Questions about cleaning service terms in Ireland? Contact us before confirming your appointment.
Based in Letterkenny, Donegal. We can clarify the scope, access arrangements or payment terms for your booking.